Refund Policy | Fractalería

At Fractaleria LTD our philosophy is simple: we want happy customers and real results. That is why we offer a direct, honest refund policy with no red tape.

1. 7-day guarantee

You have 7 calendar days from the moment of your purchase to request a refund if the product or service does not meet your expectations.

We will not ask you to fill in endless forms or put you through a difficult process. If you are not satisfied, we give you your money back.

2. Transparency about the refund amount

To keep our "no fine print" policy, we need to be completely transparent about how online payments work.

ℹ️ A note on processing fees

When you make a payment, payment processors (such as Stripe, PayPal or banks) charge a transaction fee that is not refundable to us.

Therefore, the refund will be the full amount you paid, minus the transaction costs of the payment processor.

Example: if you paid 100 and the processor charged a fee of 5, we received 95. We refund you those 95 in full. We make nothing from it, but we cannot absorb the cost charged by the bank either.

3. How to request your refund

Support at Fractalería is personal. To start your refund, contact me directly:

Have your order number or the email you used for the purchase at hand.
Message me on WhatsApp saying you want to use the guarantee.
We process the refund to your original payment method (or to your PayPal account, if you prefer).

📲 Request a refund on WhatsApp

You can also write to contacto@fractaleria.com.

4. Purchases made through Hotmart

If you paid in your local currency or in instalments through Hotmart, the refund is requested and processed on Hotmart, within the guarantee period Hotmart shows for your purchase, and Hotmart returns the amount to the same payment method. If you have any questions, write to us and we will help you.

5. Processing times

Once we approve your refund (we do it quickly after you contact us):

The money leaves our account almost immediately.
Depending on your bank or card issuer, the funds may take 5 to 10 business days to appear on your statement. This is a banking process outside our control.

6. Exceptions

We reserve the right to refuse refunds in exceptional cases of clear abuse of this policy (for example, repeatedly buying and refunding the same product) or fraud.

This policy is part of our terms and conditions.